Eğitim Süresi: 3-5 gün
İçerik
Introduction to ITIL & IT Service Management
Top 10 Mistakes with ITIL deployments discussion
ITIL V3 processes and relatiions overview
Core processes, sub processes, roles and key principles
Service Strategy
Service Design
Service Transition
Service Operation
Contiual Service Improvement
Exam question review and quick test exam